These Terms of Service ("Terms") govern your access to and use of the website at polarismoney.org (the "Site") and the payment processing, money transmission, virtual asset exchange, and related services (collectively, the "Services") offered by Polaris Money Services Inc. ("Polaris", "we", "us" or "our").
Please read these Terms carefully before using the Site or Services. These Terms constitute a legally binding agreement between you and Polaris.
Polaris Money Services Inc. is a company incorporated under the laws of British Columbia, Canada (Incorporation No. BC1542210), with its registered office at 405/2850 Carlow Road, Langford, British Columbia V9B 7A5, Canada. Polaris is registered as a Money Services Business ("MSB") with the Financial Transactions and Reports Analysis Centre of Canada ("FINTRAC") under Registration No. C10001253.
By accessing the Site or applying for, activating or using the Services, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
If you do not agree to these Terms, you must not access or use the Site or Services.
The Services are available to businesses and individuals who:
We reserve the right to decline any application for Services at our sole discretion and without obligation to provide reasons.
Polaris provides payment processing services including, but not limited to:
The specific Services available to you, along with applicable fees, settlement terms, processing limits, and geographic restrictions, will be set out in a separate Merchant Services Agreement ("MSA") or such other written agreement entered into between you and Polaris.
Polaris reserves the right to modify, suspend or discontinue any Service at any time with reasonable notice, except where immediate action is required for legal, regulatory, risk or security reasons.
To access the Services, you must complete our merchant application and onboarding process, which includes submission of KYB/KYC documentation and execution of an MSA. Approval of a merchant account is subject to our compliance review and is at our sole discretion.
You are responsible for:
You are responsible for all activity that occurs under your account, including unauthorised use resulting from your failure to maintain the security of your credentials.
You must not use the Site or Services:
We reserve the right to suspend or terminate your access to the Services immediately and without notice if we reasonably believe you are engaged in any prohibited use.
Fees applicable to your use of the Services, including merchant discount rates (MDR), transaction fees, refund fees and chargeback fees, are set out in your MSA. We reserve the right to revise our fees upon reasonable written notice.
Settlement schedules, currencies, rolling reserves, and reserve caps are as agreed in your MSA. We reserve the right to adjust rolling reserve amounts or withhold settlement funds where we determine, in our reasonable discretion, that there is an elevated risk of chargebacks, fraud, regulatory action or financial loss.
All fees and charges are exclusive of applicable taxes unless stated otherwise. You are responsible for any taxes arising from your use of the Services.
You are solely responsible for managing your chargeback ratio and maintaining it within the thresholds required by applicable card network rules and as agreed in your MSA. Dedicated MIDs are provided on the basis that your processing history is exclusively your own.
Polaris may debit your account or withhold settlement for the value of any chargebacks, reversals, fines or penalties imposed by card networks or banking partners as a result of your processing activity. You are responsible for all costs associated with chargeback disputes, including applicable chargeback fees.
If your chargeback ratio exceeds agreed thresholds or card network programme thresholds, we may suspend your account, adjust your processing limits, increase your rolling reserve, or terminate the MSA.
As an FINTRAC-registered MSB, Polaris is required to comply with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act ("PCMLTFA") and its associated regulations. By using our Services, you agree to:
We may suspend or terminate your access to the Services if we are unable to complete or maintain satisfactory due diligence, or if we are required to do so under applicable law or pursuant to a direction from FINTRAC or any other competent authority.
The Site and its entire contents, features and functionality — including text, graphics, logos, icons, images, data, software and the selection and arrangement thereof — are owned by Polaris or its licensors and are protected by applicable intellectual property laws.
You may access and use the Site for your own legitimate business purposes in connection with evaluating or using our Services. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any content from the Site without our prior written consent.
No licence or right is granted to you in respect of any trade mark, trade name, logo or other brand feature of Polaris by virtue of your use of the Site or Services.
The Site and its contents are provided "as is" and "as available" without warranties of any kind, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, or non-infringement.
Polaris does not warrant that the Site will be uninterrupted, error-free or free of viruses or other harmful components. We do not warrant the accuracy, completeness or currency of any information on the Site.
Nothing on the Site constitutes financial, legal, tax or investment advice. You should seek independent professional advice before making any financial decisions.
To the maximum extent permitted by applicable law, Polaris and its directors, officers, employees, agents, partners and licensors shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, including loss of profits, revenue, data, goodwill or business opportunities, arising out of or in connection with your use of the Site or Services, even if we have been advised of the possibility of such damages.
Our total aggregate liability to you arising out of or in connection with these Terms or the Services shall not exceed the total fees paid by you to Polaris in the three (3) months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits our liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited by applicable law.
You agree to indemnify, defend and hold harmless Polaris and its directors, officers, employees, agents and contractors from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or relating to:
These Terms take effect when you first access the Site or apply for the Services and remain in effect until terminated.
Either party may terminate the merchant relationship and any MSA in accordance with the terms of the applicable MSA. We may also immediately suspend or terminate your access to the Services and/or the Site if:
Upon termination, all outstanding fees, chargebacks and reserves will be settled in accordance with your MSA. Sections that by their nature should survive termination will continue to apply.
These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada, except where mandatory local law requires otherwise.
For disputes arising under an MSA, the dispute resolution provisions of the applicable MSA shall prevail to the extent of any inconsistency with this section.
We may revise these Terms from time to time. The "Effective Date" at the top of this page indicates when these Terms were last updated. We will provide reasonable notice of material changes by posting a notice on the Site or by direct communication where appropriate.
Your continued use of the Site or Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must stop using the Site and Services.
For questions about these Terms or our Services, please contact us: